General terms and conditions
This website is operated by LUXELINK PTE. LTD. Throughout the website, the terms "we", "us", and "our" refer to Senna Mode. LUXELINK PTE. LTD offers this website, including all information, tools, and services available from this site to you, the user, provided that you accept all terms, conditions, policies, and notices stated here.
By visiting our website and/or purchasing anything from us, you enter into our "service" and agree to be bound by the following terms and conditions ("terms of use", "terms and conditions"), including additional terms and conditions and policies referenced herein and/or available via hyperlink. These service terms apply to all users of the website, including but not limited to users who are browsers, vendors, customers, sellers, and/or content contributors.
Please read these service terms carefully before using our website. By entering or using any part of the website, you agree to be bound by these service terms. If you do not agree to all the terms and conditions of this agreement, you may not use any of the services offered by Senna Mode. If these terms of use are considered an offer, acceptance is expressly limited to these terms of use.
All new features or tools added to the current store are also subject to the terms of use. You can view the latest version of the terms of use at any time on this page. We reserve the right to update, modify, or replace any part of these service terms by posting updates and/or changes on our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the website after changes are posted constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
PART 1 - TERMS ONLINE STORE
By accepting these terms of use, you represent that you are at least of legal age, or that you are of legal age and have given us permission to allow one of your minors to use this website.
You may not use our products for illegal or unauthorized purposes, and you may not violate any laws applicable in your jurisdiction (including but not limited to copyright laws) when using the service.
You may not transmit worms or viruses or any code of a destructive nature.
A breach of or violation of any of the terms will result in immediate termination of our services and possible notification to authorities.
PART 2 - GENERAL TERMS
We reserve the right to refuse service to anyone at any time, for any reason.
You understand that your content (excluding credit card information) may be transmitted unencrypted and involves (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission across networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without our express written permission.
The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these terms.
PART 3 - ACCURACY, COMPLETENESS, AND CURRENT INFORMATION
We are not responsible if the information made available on this website is not accurate, complete, or up to date. The material on this website is for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more current sources of information. Any reliance on the material on this site is at your own risk.
This website may contain certain historical information. Historical information is not necessarily current and is provided for reference only. We reserve the right to change the content on this page at any time, but we are not obligated to update the information on our site. You agree that it is your responsibility to monitor changes on our website.
PART 4 - CHANGES IN SERVICE AND PRICES
Prices for our products may change without notice. We reserve the right to modify or discontinue the service (or any part or content thereof) at any time without notice. We shall not be liable to you or any third party for any changes, price changes, suspension, or termination of the service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable).
Certain products or services may only be available online through the website. These products or services may be available in limited quantities and may only be returned or exchanged in accordance with our return policies.
We have made every effort to display as accurately as possible the colors and images of our products shown in the store. We cannot guarantee that your computer screen's display of colors will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic area, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All product descriptions or prices of products may be changed at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
We do not guarantee that the quality of the products, services, information, or other material you purchase or obtain will meet your expectations, or that any errors in the service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel the quantity purchased per person, per household, or per order. These restrictions may apply to orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases you make from our store. You agree to promptly update your account and other information, including email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more information, see our Refund Policy
SECTION 7 - ADDITIONAL TOOLS
We may provide you with access to third-party tools over which we have no control or input. You acknowledge and agree that we provide access to such tools "as is" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or related to your use of optional third-party tools.
Any use by you of optional tools offered through the website is entirely at your own risk and discretion, and you must ensure that you are familiar with and accept the terms under which the tools are offered by the relevant third-party provider(s).
We may also in the future offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services will also be subject to these terms of use.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available through our service may contain third-party material.
Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for investigating or evaluating the content or accuracy, and we do not guarantee and are not responsible for any third-party materials or websites, or for other materials, products, or services from third parties.
We are not responsible for damages or injuries related to the purchase or use of goods, services, resources, content, or other transactions in connection with third-party websites. Please read and understand the third party's policies and practices carefully before entering into any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If you submit certain specific contributions at our request (e.g., a review) or without our request, send creative ideas, suggestions, proposals, plans, or other material, whether online, by email, by mail, or otherwise (collectively, "Comments"), you agree that we may at any time, without limitation, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you forward to us. We are not obligated to (1) keep any comments confidential; (2) pay a fee for any comments; or (3) respond to any comments.
We may, but are not obligated to, monitor, edit, or remove content that we, at our sole discretion, consider illegal, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable or that violates the intellectual property of a party or these terms of use.
You agree that your comments do not infringe on any third party's rights, including copyright, trademark, privacy, personality, or other personal or property rights. You further agree that your comments will not contain any defamatory or otherwise illegal, offensive, or obscene material, nor contain any data viruses or other harmful software that may in any way affect the operation of the service or related website. You may not use a false email address, impersonate anyone other than yourself, or otherwise mislead us or third parties about the origin of comments. You are solely responsible for all comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or a third party.
SECTION 10 – PERSONAL INFORMATION
Providing personal information through the store is covered by our privacy policy. To view our privacy policy click here.
SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS
There may sometimes be information on our website or in the service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping costs, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if information in the service or on a related website is incorrect at any time without notice (including after you have submitted your order).
We undertake no obligation to update, modify, or clarify information in the service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or renewal date used in the service or on any related website shall be construed as indicating that information in the service or on a related website has been changed or updated.
SECTION 12 - PROHIBITED USE
In addition to any other prohibitions set forth in the terms of use, you are prohibited from using the website or its content (a) for illegal purposes; (b) to cause others to commit or participate in any illegal act; (c) to violate international, federal, state, or provincial regulations, rules, laws, or local ordinances; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, degrade, intimidate, or discriminate against others based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to provide false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may in any way impair the functionality or operation of the service or a related website, other websites, or the Internet; (h) to collect or track others' personal information; (i) for spam, phishing, pharm, pretexting, spider, crawl, or scraping; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security features of the service or a related website, other websites, or the Internet. We reserve the right to terminate your use of the service or a related website for violation of any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not guarantee that the results that may be obtained from using the service will be accurate or reliable.
You agree that we may from time to time remove the service indefinitely or cancel the service at any time without notice to you.
You expressly agree that your use of, or inability to use, the service and/or products is entirely at your own risk. The service and all products and services delivered to you through the service are (unless expressly stated by us) provided "as is" and "as available" for your use without any representations, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
Under no circumstances shall Senna Mode, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors shall not be liable for damages, losses, claims or direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to, lost profits, lost revenue, lost savings, lost data, replacement costs or similar damages, whether based on contract, tort (including negligence), strict liability, or otherwise arising from your use of the service or products obtained through the use of the service, or for any other claims related in any way to your use of the service or any product, including but not limited to any errors or omissions in content, or loss or damage of any kind incurred as a result of the use of the service or content (or product) posted, transmitted, or otherwise made available through the service, even if you were advised of the possibility thereof. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such states or jurisdictions shall be limited to the extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold Senna Mode and our parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by a third party due to or arising out of your breach of these service terms or the documents referenced herein, or your violation of any law or the rights of a third party.
SECTION 15 – SEVERABILITY
If any provision of these service terms is found to be illegal, invalid, or unenforceable, such provision shall still be enforceable to the fullest extent permitted by applicable law, and the unenforceable part shall be deemed severable from these service terms, such determination not affecting the validity and enforceability of all other provisions.
ARTICLE 16 – TERMINATION
The obligations and commitments of the parties incurred prior to the termination date shall survive for all purposes after the termination of this agreement.
These service terms are effective unless and until terminated by you or us. You may terminate these terms of use at any time by notifying us that you no longer wish to use our services, or when you stop using our site.
If you, in your sole discretion, fail, or we suspect you fail, to comply with the terms or provisions of these service terms, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to the date of termination; and/or you may be denied access to our services (or parts thereof) accordingly.
SECTION 17 - ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these terms of service shall not constitute a waiver of such right or provision.
These terms of service and any policies or business rules posted by us on this website or in connection with the service constitute the entire agreement and understanding between you and us and govern your use of the service, superseding all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, without limitation, prior versions of the terms of use).
Any ambiguities in the interpretation of these terms of use shall not be construed against the drafter.
SECTION 18 - APPLICABLE LAW
These terms of use and any separate agreements under which we provide services to you shall be governed by and construed in accordance with the laws of the Netherlands.
Any dispute, disagreement, difference, or claim (including non-contractual disputes or claims) arising out of or in connection with these terms and conditions, including the existence, validity, interpretation, performance, breach, or termination of these or any dispute regarding non-contractual obligations arising from or in connection with these terms and conditions shall be referred to and finally resolved by arbitration administered by the Netherlands in effect at the time the arbitration notice is submitted. The law governing this arbitration clause is the law of the Netherlands. The place of arbitration is the Netherlands. The number of arbitrators is one. The arbitration proceedings shall be conducted in English.
SECTION 19 - CHANGES TO THE TERMS OF SERVICE
You can review the latest version of the terms of use at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these terms of service by posting updates and changes on our website. It is your responsibility to check our website regularly for changes. Your continued use of or access to our website or service after the posting of changes to these terms of service constitutes acceptance of those changes.
SECTION 20 - RETURN GUIDELINES
Return policy for Senna Mode
- Return period: 30 days from the delivery date.
- Refund processing time: 14 business days from receipt of return.
- Restocking fee: None.
At Senna Mode we value our customers' satisfaction and want to ensure a transparent and fair return process. This policy is intended to inform you about our procedures for product returns and refund requests.
Return period: Returns are accepted within 30 days from the delivery date.
Eligibility for return: We accept returns under the following circumstances:
- Order cancellation: You can cancel your order before it is shipped. Once your order has been shipped, it cannot be canceled.
- Damage on arrival: If your product arrives damaged, please contact us immediately. We will provide you with instructions on how to proceed with the return.
- Manufacturing defect or fault after use: If you discover problems with the production or functionality of your product, please contact us. We will offer a solution such as replacement or refund.
- Regret purchase: If you regret the purchase, you can return the product in its original condition within 30 days after delivery. You are responsible for the return shipping costs.
- Exchange: We do not accept exchanges.
- Received wrong product: If you receive the wrong product, please contact us immediately. We will arrange a quick solution.
SECTION 21 - REVIEWS
Review Visibility
Visible reviews on our website are part of our audit policy. This means that every review you read has been verified for authenticity using:
- match an order with the review. The person submitting a review must have placed an order on this platform.
Negative reviews
Negative reviews are not displayed on our website. However, the reviews are evaluated and the person responsible for the review is contacted to find a suitable solution.
SECTION 22 - DELIVERY
The average processing time for Norway is 1-2 business days. After this, it will take approximately 7-12 business days for the goods to be delivered.
If you have questions about shipping, please contact info@sennamode.com
SECTION 23 - REFUSING A DELIVERY
If you refuse an order during delivery, you will be responsible for the costs of returning and processing the item(s) in your order.
If an item is brought to a pickup location (after you were not home) and you have not collected it within the agreed timeframe, this will be considered a refusal of an order.
SECTION 23 – CONTACT INFORMATION