Refund Policy
Return Policy at Senna Mode
We want you to be satisfied with your purchases from us. Here is information about our return policy:
30-day Return Policy
You have 30 days from receipt of your item to request a return.
Return Requirements
To be eligible for a return, the item must be in the same condition as you received it: unused, undamaged, and in the original packaging. You must also have a receipt or proof of purchase.
How to start a return
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Contact us: Send an email toinfo@sennamode.com to start the process. If your return is approved, we will provide you with the necessary return address and instructions.
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Return: The customer is responsible for the costs of the return.
Damages and Incorrect Items
Please check your order upon receipt. If the item is defective, damaged, or incorrect, please contact us immediately so we can resolve the issue.
Exchange
We do not accept exchanges. We recommend that you return the unwanted item and purchase a new one.
Refund
Once we have received and checked your refund, we will inform you that the refund has been approved. Once the refund is approved, it will be processed using your original payment method. Please note that the bank's processing time may affect how long it takes for the refund to appear in your account. The usual time is 14 days.
Specific Orders
Certain types of orders cannot be refunded if an incorrect delivery address is provided and the product has been delivered.
Contact our customer service team atinfo@sennamode.com for any questions or further information about our return policy. We are here to help you ensure a good shopping experience at Senna Mode.